Privacy Policy

Tila Studio are committed to protecting and respecting your privacy. This notice explains how, when and why we collect personal information and how we use it and keep it secure, in compliance with applicable data protection laws, in particular the General Data Protection Regulation.

Who are we?

Tila Studio is the trading name of Tila Studio LTD, registered in England, No: 11236956. Our registered address Aston House, Cornwall Avenue, London, United Kingdom, N3 1LF and phone number is 0207 9981 470. For general enquiries, please email

What information is being collected and when?

In salon:

On our website:

Why is the data being collected, and what’s our lawful basis for doing so?

Some information we ask for is required for us to provide you with the best service possible. We also ask for some information so we can communicate our news, events and offers with you, but we will always ask for your consent.

Who will it be shared with?

We do not sell or rent your data to any third parties. We may share selected data with third parties who, in accordance with our processor service agreements provide specific services to us. These include our email communications with you and the internal salon software, to ensure we can provide certain services to you. We ensure that all precautions are taken to protect your data and require third parties to respect the security of your data and to treat it in accordance with the law. They act only in accordance with our instructions, and they agree to keep your personal data confidential and secure. We will not share your information with third parties for marketing purposes.

How do we store your data?

We store all information on our secure client database that is password protected, which is backed up to an encrypted, password protected cloud storage system. We take reasonable steps to protect your personal data from loss or destruction. Where you have filled in a paper form in the salon, it gets scanned and added to the client database and then destroyed.

How long will your data be kept for?

Your data will be kept securely until you notify us that you no longer wish us to do so, or after 2 years from your last salon visit, whichever is sooner.

How you can access and update your information

You are able to view the data we hold on you at any time by contacting us on 0207 9981 470 or

We are committed to ensuring the accuracy of your information, and regularly check the details we have are correct. If you change any details that we hold, please notify us by either phone on 0207 9981 470, email or make your stylist aware at your next visit.

Your choices

You have the right to decide whether or not you want to receive information from us. If you do not wish to receive communications from us by post, email or phone, in the first instance, you can notify us of that by not opting in on the client contact form in salon.

You can also change how you would like us to contact you by letting a member of our front of house team or your stylist know at any time.

If you would like us to delete all your contact information, please contact us at or on 0207 9981 470.

If you want to complain about communications you receive from us, you can email us at or call 0207 9981 470. If you think that we have misused your data, you can also complain to the Information Commissioner’s Office at any time.

This policy was last updated on 1st June 2018


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